Customer Experience Consultant (Mumbai, Hybrid)

As a Customer Experience Consultant, you’ll be responsible for building strong client relationships through the delivery of learning outcomes and high adoption of the HARDSKILLS solutions.

HARDSKILLS is a B2B online learning solution for enterprises to upskill their workforce in the hard-to-teach but hot-in-demand human behavioural skills such as how to think critically, collaborate, sell & influence, manage time efficiently, communicate effectively, be agile, etc.

Opportunity: Manage a portfolio of clients, including Fortune 500, who lead in the new world of work:

  • Understand client business drivers to plan and deliver high-impact workforce transformation outcomes
  • Build relationships with key accounts as a trusted partner
  • Lead dynamic online webinars & discussion forums to deepen learning outcomes
  • Respond to and manage learner and HR team queries and needs
  • Manage workflow & processes to ensure high NPS, course completion
  • Analyse and report progress to clients through insightful and actionable reviews

You've Got What it Takes If You Have/Are:

  • 4-6 years’ managing client relationships including global brands
  • Experience working in consulting/agencies, professional services or in Organizational development
  • Strong written and verbal English
  • Well-spoken, confident conversationalist with good people skills
  • Sense of urgency and ability to work calmly under pressure
  • Well-organized, detailed and process-oriented
  • Collaborative and enjoy working within a team
  • Advanced Microsoft Office skills/CRM tool experience

You Can Expect:

  • Professional working culture that values high performance
  • Opportunity to learn and grow as part of a diverse, global team
  • Hybrid work flexibility, career mobility and no ceiling to career advancement
  • Excellent and exciting opportunities to work with global Fortune 500 clients
  • High impact being part of a big mission to help workforces remain relevant through upskilling for the new world of work
  • Attractive compensation, high-trust work culture

You will work within a dynamic global team and have plenty of opportunities to learn and grow.

Hardskills is led by experienced international entrepreneurs and a management team with strong domain expertise and a track record in building award-winning enterprise start-ups. Based out of Berlin & Singapore, Hardskills is backed by investors from Silicon Valley, Europe and Asia.

Employment Type

Hybrid, Full-time