Customer Experience Associate (Berlin, Germany)

Hardskills is a B2B online learning solution for enterprises to upskill their workforce in the hard-to-teach but hot-in-demand human behavioral skills such as how to think critically, collaborate, sell & influence, manage time efficiently, communicate effectively, be agile, etc.

We make learning joyful and high-impact; 90-100% of employees enrolled to train with us complete their course which is extraordinary versus an online learning industry average of less than 10%. We deliver measurable impact with a skills improvement of an average of 62% in just 3 months. We have a Net Promoter Score of +74, vs an industry average of -25. Our clients, top global Fortune 1000 companies, use Hardskills to train employees in over 40 countries globally.

Join us in moving the needle further!

This role on our customer experience team involves day-to-day customer interaction and responsibilities in operations & processes execution. It's a fast-track role to multiple other opportunities within our rapidly growing business.

You are:

  • an excellent and confident communicator
  • organized, detail-oriented and have a high professional bar
  • curious, well-read & interested in global current affairs
  • motivated to solve problems and present solutions
  • enjoy interacting with people

You will work within a dynamic global team and have plenty of opportunity to learn from experienced founders who are building their 3rd successful B2B start-up as a team. You will be a part of our Berlin hub and will work closely colleagues in Asia and the U.S. 

Responsibilities include:

  • Day-to-day interaction with clients at multiple levels, including individual learners
  • Manage processes to deliver our team-based, training-as-a-service product to global clients
  • Develop close working relationship with clients so you understand & anticipate their needs
  • Track cohort progress to ensure successful course completion
  • Participate & lead onboarding webinars/learner discussion forums

 We are an equal opportunity employer with a strong culture of diversity

Employment Type