Customer Experience Operations Associate (Pune, India)

Hardskills is a B2B online learning solution for enterprises to upskill their workforce in the hard-to-teach but hot-in-demand human behavioral skills such as how to think critically, collaborate, sell & influence, manage time efficiently, communicate effectively, be agile, etc.

We make learning joyful and high-impact; 90-100% of employees enrolled to train with us complete their course which is extraordinary versus an online learning industry average of less than 10%. We deliver measurable impact with a skills improvement of an average of 62% in just 3 months. We have a Net Promoter Score of +74, vs an industry average of -25.Our clients, top global Fortune 1000 companies, use Hardskills to train employees in over 40 countries globally.

Join us in moving the needle further!

This role on our customer experience team is focused on day-to-day process management and operations.

You are:

  • a stickler for detail and meticulously organized
  • an excellent communicator in written and spoken English
  • enjoy disciplined process and hate short-cuts
  • love solving problems and presenting solutions
  • fluent with industry standard process, digital project management tools & comfortable working with data

You will work within a dynamic global team and have plenty of opportunity to learn and grow. Based in India, ideally Pune, you will work closely with a team in India, Berlin, Singapore and the U.S. 

Responsibilities cover the full cycle of process to deliver training-as-a-service:

  • Learner enrollment, new client onboarding activities
  • Daily learner engagement activities through our digital processes
  • Quality control activities to ensure excellent user experience
  • Responding and managing learner and HR team queries through established protocols
  • Daily, weekly and periodic client status report preparation

 We are an equal opportunity employer with a strong culture of diversity.  

 Employment Type