Soft Skills for Customer Facing Teams
Customers Don’t Trust Bots. They Trust Humans.
Empathetic active listening that turns customer frustration into a moment of delight
Clear communication that removes back-and-forth friction and builds trust
Taking ownership from start to finish to drive customer loyalty
Critical thinking that anticipates customer needs before they ask
Emotional intelligence that makes a customer feel understood in every interaction
Adaptability to meet customers where they are and create personalised experiences
Retention is earned. One conversation at a time.
88%
took more initiative and were more proactive after our Global business skills course
82%
strengthened communication & ability to influence after our Forward course
We could hype ourselves.
Our Clients do it better.
The C5 tool streamlined insurance approvals by reducing follow-ups and speeding up decisions with less intervention.
The isolation tool also helped me address real objections, making customers feel heard and valued.
Baskkaran K G
Team Lead - Sales,
Chola MS General Insurance, India
Capability building of our human capital is very important. The detailed insights received are helpful to understand how to strengthen the talent development strategies.
Renu Bohra
CHRO
Our associates need to build strong connections, think critically in real time, communicate benefits, not just features, and identify customer needs fast. Hardskills covers these capabilities exceptionally well. Their digital learning solution scaled seamlessly across our globally distributed teams.
Doug Robertson
VP, SAP Academy for Customer Success, Presales Program
I now spend on average 10 minutes a week managing the cohorts.
Anita
Head of Manager Development, Professional services
Hardskills is a practical solution that appeals across levels. The whole set of skills essential for the white-collar worker today.
Nitin
DGM - Learning & Development, Conglomerate
As a learning organization, we constantly look for new ways to cultivate agility in a world of constant change. The Hardskills technique makes learning both manageable and easier to integrate into long-term memory. The ability to learn anytime and anywhere has certainly made it scalable for our organization.
Melissa Kee
CHRO
